returning goods

We hope you’ll love every River Island purchase you make, but if you ever need to return an item you can do so within 14 days of receipt

United Kingdom Returns

Returning products is easy. For your convenience you can return items in any of the following 3 ways:

- Direct to any River Island Store (excluding Selfridges and our Jersey store)
- Freepost via any UK Post Office™
- Via courier using the River Island Parcel Collection Service

It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™ or Parcel Collection Service.

For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.

Gifts, cosmetics and electrical goods must be returned in a good condition with their original packaging.

This does not affect your statutory rights.

For full details please follow the instructions on the reverse of the Despatch Note included in your parcel, or see our returning via store, returning via postal services or returning via courier pages.

For detailed information, please see our terms & conditions

International Returns

For your convenience you can return items in the following ways:

- Via your Postal Service
- To any River Island Store within the following countries:- 
        United Kingdom (excluding Selfridges and our Jersey store)
        Republic of Ireland 
        The Netherlands 
        Belgium

Unfortunately we cannot accept returns to any of our other international stores.

Please note for reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable. This does not affect your statutory rights.

For full details please follow the instructions on the reverse of the Despatch Note included in your parcel, or see our returning via postal services, or returning via store pages.

For detailed information, please see our terms & conditions.