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frequently asked questions

What if I'm not home when my delivery arrives?

That's not a problem...

In some cases a signature may be required. If you’re not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place hidden from view to leave your parcel. They’ll leave a calling card with the details.

If they can’t leave your parcel safely they’ll take it back to their depot and leave a calling card with details of how you can collect it or arrange for another delivery.

Please note that you can add delivery instructions for the carrier during the checkout process.

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