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frequently asked questions

Will my return postage be refunded?

Please note that River Island does not cover the cost of international returns unless the items being returned are faulty. For faulty items returned from outside the UK, once we receive your returned parcel, we will refund you an amount based on the country you are sending the items from and how much the items weigh.

These amounts vary from country to country and will be refunded to the card you originally used to pay for your order.

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