why has my payment been declined? - payment - frequently asked questions - how can we help - River Island

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Why has my payment been declined?

Why has my payment been declined?

Don't worry – This can happen for a number of reasons...

Try checking the details you've saved in your account to ensure that the card details such as the start date and card type are correct and your billing address is the same one the card is registered to.

If the problem persists, enter the details of another card and try that.

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