Returning goods
We hope you’ll love every River Island purchase you make, but if you ever need to return an item you can do so within 14 days of receipt.
Returning your items from within the UK is easy. For your convenience you can return items the following 3 ways:
- Direct to any River Island Store (excluding Selfridges and our Jersey store)
- Freepost via any UK Post Office™
- Via courier using the River Island Parcel Collection Service
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™ or Parcel Collection Service.
For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
Gifts, cosmetics and electrical goods must be returned in a good condition with their original packaging.
This does not affect your statutory rights.
For full details please follow the instructions on the reverse of the Despatch Note included in your parcel, or see pages for:-
Returning via Store
Returning via Postal Services
Returning via Courier
For detailed information, please see our Terms and Conditions.