Returning via stores
Items bought from River Island online can be returned to our stores within 28 days of receipt.
Please take the items you’re returning, along with the Despatch Note included in your parcel, to any River Island Store within the following countries:-
- United Kingdom (excluding Selfridges and our Jersey store)
- Republic of Ireland
- The Netherlands
- Belgium
Unfortunately we cannot accept returns to any of our other international stores.
The refund of items purchased online can only be refunded onto the card used to purchase them – don’t forget to have it with you. Refunds in the UK are in British Pounds (GBP). Refunds through our non-UK stores are in local currency using a regularly updated exchange rate. Banks and international credit/debit card issuers will determine exchange rates.
Need to find your nearest store? Find it using our Store Locator.
For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
Gifts, cosmetics and electrical goods must be returned in a good condition with their original packaging.
This does not affect your statutory rights.
For detailed information, please see our Terms and Conditions.