what if my parcel gets lost on the way back to you? - returns - frequently asked questions - how can we help - River Island

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What if my parcel gets lost on the way back to you?

What if my parcel gets lost on the way back to you?

Whenever you send a parcel back to us via the UK Post Office™ or if from outside the UK you use your own Postal Service, please make sure that you obtain a Proof of Postage. We will need this to investigate your parcel if it gets lost on it return to us.

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