I am having general problems accessing or buying from your website?
Sorry about that...
If you are having problems with accessing our website, get in touch with our customer services team who will be able to help you. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not technically minded and are unsure about the below, just give us as much information as you can and we can still help you):
- What operating system you use (e.g. Windows Vista, Mac OS X)
- Internet Browser (e.g. Internet Explorer 7, Firefox, Safari, Chrome)
- What URL you were trying to access (e.g. https://www.riverisland.com/Online/secure/my-account/sign-in)
- A description of the problem and what time the problem occurred
- If you get an error message, please include it in your message to us
Make sure you use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.