Delivery to your local store with Collect+ - Sorry, currently suspended

Cut Off times for Christmas Delivery
To ensure delivery in time for Christmas, please check the cut-off times and dates for your preferred method of delivery.
Home Delivery Standard 5pm Sun 21st Dec for Delivery by Wed 24th Dec
Home Delivery Express 5pm Mon 22nd Dec for Delivery Tue 23rd Dec
Click and Collect Standard (UK Mainland stores) 5pm Sun 21st for Collection Wed 24th
Click and Collect Express (UK Mainland stores) 5pm Mon 21st for Collection Wed 24th
Click and Collect Standard (Republic of Ireland, Northern Ireland and Remote Stores) 4pm Thu 18th for Collection Wed 24th
Click and Collect Express (Republic of Ireland, Northern Ireland and Remote Stores) 4pm Fri 19th for Collection Wed 24th
Collect+ Standard 9pm Thu 18th for Collection on Tue 23rd
Collect+ Express 5pm Sun 21st for Collection Mon 22nd

River Island now works with Collect+ so you can have your order delivered to any one of their network of over 5,500 local stores. Pick the delivery location that's most convenient for you, choosing either Standard or Express delivery (selected stores only). Just select the option "Deliver to your local store with Collect+ (UK only)" in the checkout when you're placing your order.  

Standard deliveries are within 3-4 days of placing your order (excluding Sundays).
Express delivery is within 1-2 days of placing your order (excluding Sundays) - sorry, Express UK delivery is currently unavailable

We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.

Standard Delivery costs £3.95 .
Express Delivery (where available) costs £5.95

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection. 

You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with any one of the following as proof of your identity:

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence

Under 18s should bring their National Insurance Card, Medical Card or Savings Book. 

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Unfortunately, delivery by Collect+ is not available on the iPad or iPhone apps at this time.