I received a faulty item, I'm based outside of the UK, what can I do?

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, you can return the item back to us to assess up to 28 days after receiving your order. If any product fails to give reasonable wear - due to either defective workmanship or materials, we will refund you the purchase price.

We will also refund you an amount to cover your return postage. The amount we refund will be based on the country you are sending the items from and how much the items weigh. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights.

For details on how to return your faulty items, please see our International Returns page.