Store Order Returns

If you need to return any items that you ordered at a River Island store, please take the items you’re returning, along with the Despatch Note included in your parcel or your till receipt to any River Island Store within the following countries within one month of your order date:

  • United Kingdom (excluding our Jersey and Isle of Man stores)
  • Republic of Ireland
  • The Netherlands
  • Belgium


Unfortunately we cannot accept returns to any of our other international stores.

You will be given a refund via your original payment method.