Exchanging Goods

Currently we are only able to offer exchanges on online orders at River Island stores in the following countries:

  • United Kingdom (excluding our Jersey and Isle of Man stores)
  • Republic of Ireland
  • The Netherlands
  • Belgium
  • Sweden

Please bring your despatch note as proof of purchase.

If you are unable to exchange your item in a local store, please follow the instructions on your despatch note to return your unwanted items back to us for a refund and re-order your preferred item.

Visit our Returns page to see all of the available returns options for you.

For customers outside the UK, please see our International Returns page for returns options.