If you need to return an item you can do so within 14 days of receipt.
For your convenience you can return items in the following ways:
- Via your local Postal Service or Courier
- To any River Island Store in the following countries* (within one month of your order date):-
- United Kingdom (excluding our Jersey and Isle of Man stores)
- Republic of Ireland
- The Netherlands
- Via our International Returns service . This is a special service we have arranged with our preferred courier partners to ensure safe, cost-effective returns from the following countries:
- New Zealand
- South Africa
*Unfortunately we cannot accept returns to any of our other International Stores.
PayPal customers: We are unable to process refunds to your PayPal account at our stores. If you wish your refund to be processed to your PayPal account, you should send your unwanted items back to us using the postal service, courier or Collect+. You are welcome to exchange goods bought via PayPal in our stores as usual.
For full details please follow the instructions on the reverse of the Despatch Note included in your parcel.
Returning a store order? See our Store Order Returns page for more details.
For detailed information, please see our Terms and Conditions .