If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.
In order for a refund to be processed, the person named on the card which was used to process the payment must be present. If the cardholder and payment card are not present, we will offer the refund on a River Island gift card.
We are unable to process refunds to your PayPal account at our stores. If you wish your refund to be processed to your PayPal account, you should send your unwanted items to our warehouse using the postal address provided in the despatch note. You are welcome to exchange goods bought via PayPal in our stores as usual.
Items returned to stores in the United Kingdom will be refunded in Pounds Sterling. Items returned to stores in the Republic of Ireland, Belgium and The Netherlands will be refunded in Euros. Items returned to stores in Sweden will be refunded in Swedish krona. If you’ve paid for your order using a different currency, you will be refunded in the store’s local currency (Pounds Sterling or Euros) at the current River Island commercial exchange rate.
For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging.
This does not affect your statutory rights.