Returning via Collect+ (UK only) is free and easy to use.
If you are a UK customer, you can return your order for free via any local supermarket, newsagent or corner shop that offers the Collect+ service. To find your nearest Collect+ store, please click here.
To make a return using this service, simply complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details.
Securely repack the items for return in their original packaging, together with the completed Returns Slip.
To produce your unique returns label, click on the Collect+ box/link found in your order despatch email. Print the label and fix it to the front of your parcel, making sure to cover the original sticker with your name and address on it.
Take the parcel to your chosen Collect+ store within 14 days of receipt and remember to obtain a proof of postage.
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Collect+ Service.
If you no longer have a record of your despatch email, please visit www.collectplus.co.uk/river-island to generate a new Collect+ label.
Returning a store order? See our Store Order Returns page for more details.