Returning via courier (UK only)

Returning via Courier (UK only) using the River Island Parcel Collection Service is free and easy to use.

Simply call the number printed on the back of your Despatch Note (included in your parcel) to arrange a pickup.

Complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details.

Securely repack the items for return, together with the completed Returns Slip.

Peel off the Returns Label from your Despatch Note and fix it to the front of your parcel, covering the original label with your name and address on it.

Please note that the Parcel Collection Service is free but we are unable to pre-arrange specific time slots. The service is most suited to our home based customers as you will need to be available on your specified collection day.

Always make sure that you obtain a receipt when the courier collects.

It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™ or Parcel Collection Service.

Returning a store order?  See our  Store Order Returns  page for more details.