Returning via postal services
You can return your order to River Island by using the postal service, whether you are in the UK or outside the UK.
Returning via the Post Office™ in the UK
Returns via the Post Office™ in the UK are free!
Complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details.
Securely repack the items for return, together with the completed Returns Slip.
Peel off the Returns Label from your Despatch Note and fix it to the front of your parcel, covering the original label with your name and address on it.
Take the parcel to your Post Office™ within 14 days of receipt and remember to obtain a Certificate of Posting.
It is important to keep your Despatch Note and Certificate of Posting in a safe place as it will bear a very important, unique reference number. If for any reason we do not receive your parcel or you have a query about your refund, you should quote this number in all communication with us - without this information we cannot refund you.
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™ or Parcel Collection Service.
Please do not send any payments with your returns.
For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging.
This does not affect your statutory rights.
Returning via International Postal Services
Please note that all International Returns must be sent via the local postal service. River Island does not cover the cost of International Returns.
To return an item via international postal services please complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details.
Securely repack the items for return, together with the completed Returns Slip.
Peel off the Returns Label from your Despatch Note and fix it to the front of your parcel, covering the original label with your name and address on it.
Arrange delivery with the local postal service within 14 days of receipt and remember to obtain a Certificate of Posting.
It is important to keep your Despatch Note and Certificate of Posting in a safe place as it will bear a very important, unique reference number. If for any reason we do not receive your parcel or you have a query about your refund, you should quote this number in all communication with us - without this information we cannot refund you.
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the local postal service.
Please do not send any payments with your returns.
Please note for reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable. This does not affect your statutory rights.
