Returning via stores

Need to find your nearest store? Find it using our Store Locator .

Returning a web order

Items bought from River Island online can be returned to our stores within one month of your order date.

Please take the items you’re returning, along with the Despatch Note included in your parcel, to any River Island Store within the following countries:

  • United Kingdom (excluding our Jersey and Isle of Man stores)
  • Republic of Ireland
  • The Netherlands
  • Belgium
  • Sweden

Unfortunately we cannot accept returns to any of our other international stores.

The refund of items purchased online can only be refunded onto the card used to purchase them – don’t forget to have it with you. Refunds in the UK are in British Pounds (GBP). Refunds through our non-UK stores are in local currency using a regularly updated exchange rate. Banks and international credit/debit card issuers will determine exchange rates.

PayPal customers: We are unable to process refunds to your PayPal account at our stores. If you wish your refund to be processed to your PayPal account, you should send your unwanted items back to us using the postal service, courier or Collect+. You are welcome to exchange goods bought via PayPal in our stores as usual.

Returning a store order? See our Store Order Returns page for more details.