UK Returns

Returning an online order

If you need to return an item you have ordered from our website, you can do so within 14 days of receipt. For your convenience you can return items the following ways within the UK:

  • Direct to any River Island Store within one month of your order date (excluding our Jersey and Isle of Man stores)
  • Freepost via any UK Post Office™
  • Via any local supermarket, newsagent or corner shop that offers the Collect+ service
  • Via courier using the River Island Parcel Collection Service

It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™, Parcel Collection Service or Collect+.

PayPal customers: Unfortunately we are unable to process refunds to your PayPal account at our stores. If you wish your refund to be processed to your PayPal account, you should send your unwanted items back to us using the postal service, courier or Collect+. You are welcome to exchange goods bought via PayPal in our stores as usual.

Returning a store order? See our Store Order Returns page for more details.

Full details about returning items are included on the reverse of the Despatch Note included in your parcel, or see pages for:
Returning via Store
Returning via Postal Services  
Returning via Collect+
Returning via Courier

For detailed information, please see our Terms and Conditions .