My River Island

Info & help

Follow us

Returns

Returns

What options do i have if i need to return my order?

  • Return to River Island store
  • Return to the River Island Distribution Centre
  • Return to Convenience store
  • Return to Courier

You will need to follow the advice on your Despatch Note, or additional returns flyer, which will be enclosed with your item.

For items purchased in store, you can return to any United Kingdom River Island stores (excluding our Jersey and Isle of Man stores)

For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear. Mattresses, mattress toppers, divans, duvets and pillows can only be returned if the original packaging is still sealed, unless faulty. Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken. Self-assembly furniture cannot be returned if assembly is part or fully completed.

Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition. Any additional conditions for return outlined on a Product, on our website, or in store form part of River Island’s returns policy. When returning gifts, electrical Products and make-up and cosmetics we would appreciate it if you could return all original packaging.

Contact us:

If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

Can't find what you're looking for?

Contact Us