Returns

United Kingdom:
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Christmas Returns

Want to get your Christmas shopping done early? We’ve extended our returns policy so you can shop stress-free over the festive period. As well as our standard returns policy, all online and in-store purchases from the 22nd October can be returned for a refund to a gift card until the 14th January.

Returns Policy

Icon Items can be returned within 28 days of delivery or store purchase
Icon Items should be clean, unworn and with tags still attached
Icon You'll need your original receipt or despatch confirmation email
Icon For exceptions to our returns policy click here

How Can I Return an Item?

Return Order

Return to our stores

  • Return your items to any of our UK stores.
  • Don't forget to take your despatch confirmation email as proof of purchase.
  • Orders placed online using Klarna Pay in 3 are not eligible for exchange in stores
Drop Off

Drop off your return

  • UK returns are free when using the returns portal.
  • Return your items using your preferred return service.
  • Returns via the returns portal are tracked
  • Remember to drop off your return within 14 days
Asda Royal Mail Yodel Hermes
Get Collected

Get it collected

  • Return your order for free using the River Island Parcel Collection Service.
  • You will need to be available on your specified collection day.
Hermes
Return Order

Return or exchange to our stores

  • Return or exchange your items to any of our UK stores.
  • Don’t forget to take your receipt as proof of purchase.
Return Order

Return a gift to our stores

  • If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Return Order

Return to our stores

  • Return your items to any of our Ireland stores.
  • Don't forget to take your despatch confirmation email as proof of purchase.
  • We can only offer returns in store for online orders.
Drop Off

Drop off your return

  • Return your items using our return portal.
  • Returns from Ireland are charged for through the returns portal.
  • Returns via the returns portal are tracked.
Hermes Asda
Return Order

Return or exchange to our stores

  • Return or exchange your items to any of our Ireland stores.
  • Don’t forget to take your receipt as proof of purchase.
Return Order

Return a gift to our stores

  • If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Drop Off

Drop off your return

  • Return your items using our return portal.
  • International returns are charged for through the returns portal.
  • Returns via the returns portal are tracked.

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