If you've come across a website, email, phone call, text message or social media account claiming to be River Island and you're not sure it's genuine, we're here to help.
Here are a few simple ways to check you're interacting with the real River Island and what to do if you think you've spotted a scam.
Shopping safely on our website
Before shopping with us, always check that you're on one of our official websites:
- riverisland.com
- riverisland.com/us
- riverisland.com/ie
Emails from River Island
We only send emails from addresses ending in:
- @river-island.com
- @service.riverisland.com
- @mailer.riverisland.com
- @tracking.riverisland.com
If you're unsure whether an email is genuine, please contact our Customer Services team before responding.
Phone calls
If you receive a call claiming to be from River Island and you're unsure whether it's genuine, don't feel pressured to continue the conversation. We will never call you unexpectedly to ask for:
- Your password or account login details.
- Payment card details or security codes.
- One-time passcodes (OTP) or verification codes sent by text or email.
- Remote access to your phone, tablet or computer.
Social media
Our official social media accounts are verified with a checkmark. Before interacting with an account, check that it's verified and has an established following.
We'll never contact you through social media to ask for payment, passwords or personal information.
If you're ever unsure, visit our website and follow the links to our official social media channels.
Think you've spotted a scam?
If you've seen a website, email, phone call, text message or social media account pretending to be River Island, please let us know by contacting our Customer Services team.
To help us investigate, please include, where possible:
- The website URL or social media profile link.
- The sender's email address.
- The phone number that contacted you.
- A screenshot or copy of the message.
If you think you've been affected
If you believe you've shared personal or financial information with a fraudulent website, caller or account:
- Contact your bank or payment provider as soon as possible.
- Change the password for any affected accounts, especially if you use the same password elsewhere.
- Report the incident to your local fraud reporting authority if appropriate.
If you're unsure whether an email is genuine, please contact our Customer Services team before responding.
Need help?
If you're ever unsure whether a communication is genuinely from River Island, our Customer Services team is here to help. We'd always rather you check with us first. You can contact our Customer Services team here.