*Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.
*Orders placed before 10pm Monday to Friday will be delivered the next day.
Orders placed after 10pm on Friday and before 5pm on Saturday will be delivered on Sunday.
Orders placed after 5pm on Saturday and before 5pm Sunday will be delivered on Monday.
Orders placed before 5pm on UK Bank Holidays will be delivered the next day (provided the next day isn't also a Bank Holiday).
Orders placed after 10pm on a Bank Holiday will be delivered two days later. We will confirm the expected delivery date at checkout when you place your order.
Place your order before 14:00 GMT/BST to ensure the fastest Express Delivery time for your delivery destination. You can use a Time Zone converter to convert the GMT/BST time to your local time.
Select a delivery day of your choice, up to seven days in advance. Deliveries are made between 8am and 10pm on your chosen day.
Precise Delivery allows you to select an hour slot for delivery at checkout, which you can schedule up to seven days in advance. Delivery slots are available between 8am and 8pm on your chosen day.
Select a delivery evening of your choice, up to seven days in advance. Deliveries are made between 6pm and 10pm on your chosen day.
Evening deliveries are not currently available to the following areas:
- The Scottish Highlands & Islands
- The Isle of Wight
- The Isle of Man
- Northern Ireland
*Free when you spend £20 or more
You'll be notified by email when your order is ready to collect. Once you've received your "It's Arrived” email please collect your order from your chosen store within 14 days. Your order number must be produced by you or the person you have nominated to collect on your behalf. If you placed your order instore and do not collect your order within 14 days, your items will be sent back to our Distribution Centre and we will issue you with a refund card which can be spent in any River Island store, online or on our App. If you placed your order online or through our App and do not collect your parcel within 14 days your items will be sent back to our Distribution Centre and we will process a refund to the card used to place the order. If a payment card was not used a member of our customer service team will contact you.
This service is currently available at stores in the UK and the Republic of Ireland.
Delivery to the Republic of Ireland will vary depending on the store selected. We will confirm the expected delivery date at checkout when you place your order.
Delivery to the Republic of Ireland and Sweden will vary depending on the store selected. We will confirm the expected delivery date at checkout when you place your order.
You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.
If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).
Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.
You'll be notified by email when your order is ready to collect. Once you've received your "It's Arrived” email please collect your order from your chosen store within 14 days. Your order number must be produced by you or the person you have nominated to collect on your behalf. If you placed your order instore and do not collect your order within 14 days, your items will be sent back to our Distribution Centre and we will issue you with a refund card which can be spent in any River Island store, online or on our App. If you placed your order online or through our App and do not collect your parcel within 14 days your items will be sent back to our Distribution Centre and we will process a refund to the card used to place the order. If a payment card was not used a member of our customer service team will contact you.
This service is currently available at stores in the UK and the Republic of Ireland.
Delivery to the Republic of Ireland will vary depending on the store selected. We will confirm the expected delivery date at checkout when you place your order.
Delivery to the Republic of Ireland and Sweden will vary depending on the store selected. We will confirm the expected delivery date at checkout when you place your order.
You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.
If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).
Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.
River Island works with Collect+ and Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you, choosing Standard delivery.
Collect+
We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 5pm on the date of delivery.
You will be notified by your account e-mail address when your order is ready for collection. You will have 10 days to collect your parcel and will need the code and proof of ID (see below).
Hermes Parcelshop
For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.
We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.
You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).
- Cheque Guarantee/Credit/Debit Card
- Bank/Building Society Book
- Valid Passport
- Cheque Book
- Driving Licence
- Foreign ID card
- Utility Bill - all valid except mobile phone bills (Landline telephone bills acceptable)
- Under 18s should bring their National Insurance Card, Medical Card or Savings Book.
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
River Island now works with Hermes Parcelshop so you can have your order delivered to any one of their network of over 36,000 stores across Europe. Pick the delivery location that's most convenient for you, choosing either Standard or Express delivery (selected stores only). Just select the option “Deliver to a local convenience store" in the checkout when you're placing your order.
For EU Hermes ParcelShop deliveries you will be notified via e-mail (and SMS if you have provided it), when your order arrives and is available for you to collect from your chosen Hermes ParcelShop store.
We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
You will be notified via e-mail when your order arrives and is available for you to collect.
You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with any one of the following as proof of your identity:
- Citizen Card
- Customer Statement or Order Confirmation - Please bring another form of ID from this list with this as well
- Cheque Guarantee/Credit/Debit Card
- Valid Passport
- Cheque Book
- Driving Licence
- Foreign ID card
- Utility Bill- all valid except mobile phone bills (Landline telephone bills acceptable)
- Under 18s should bring their National Insurance Card, Medical Card or Savings Book.
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
River Island works with Collect+ and Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you, choosing either Standard or Next Day delivery (selected stores only).
Collect+
We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 5pm on the date of delivery.
You will be notified by your account e-mail address when your order is ready for collection. You will have 10 days to collect your parcel and will need the code and proof of ID (see below).
Hermes Parcelshop
For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.
We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.
You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).
- Cheque Guarantee/Credit/Debit Card
- Bank/Building Society Book
- Valid Passport
- Cheque Book
- Driving Licence
- Foreign ID card
- Utility Bill - all valid except mobile phone bills (Landline telephone bills acceptable)
- Under 18s should bring their National Insurance Card, Medical Card or Savings Book.
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
