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Returns Update

We’ve temporarily updated our returns policy

With our stores temporarily closed, we’ve made some updates to our returns policy to try and make things a little easier for you. We are doing our best to keep delivering great style and service during these changes and will continue to update you with the latest information. Thank you for your loyalty and continued support.

Store purchases

If you made a purchase in one of our stores you will have 28 days to return to your chosen store, from the date it reopens. We will let our customers know when we plan to reopen as soon as we are able to. This extended returns period is valid for purchases made from 18/02/2020.

Online orders

Online shoppers have 28 days to return via our free services, as standard.

We are introducing free returns for customers in the Republic of Ireland.

Freepost through Royal Mail is still available and you can pop your order in the postbox, if it fits. You can also return via the usual free drop off points.

Anyone who is affected by COVID-19, who works for the NHS or is a key worker, will be given an additional 14 days to return. To request your 14-day returns extension please send an email to returnsextension@river-island.com with your order confirmation number.

In-store orders

If your purchase was made through a store order, you can return it via our freepost service and you’ll receive a digital giftcard, credited to the equivalent value. We will give you an extra 14 days to return, but you’ll need to drop us an email to let us know.

If you would rather be refunded to your original payment method, you’ll need to wait until your chosen store reopens and your returns period will reset to 28 days as of that date.