Are there any items I cannot return?

We cannot process returns or exchanges for the following items:

  • Food
  • Underwear
  • Swimwear without the hygiene strip
  • Grooming products
  • Pierced jewellery
  • Cosmetics if the hygiene seal has been broken

Unless faulty, please return all gifts, homeware and electrical goods in their original packaging.

This does not affect your statutory rights.

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