My River Island

Info & help

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How to contact us

Live Chat

  • FASTEST RESPONSE

Please note Customer Services are unable to take orders by chat.

Chats may be recorded for quality and training purposes.

Phone

Calls from the UK & Ireland only

+44 (0) 344 576 6444

Monday to Sunday 08.00 - 20.00

Please note Customer Services are unable to take orders by phone

UK Customer Services Amended Hours

23rd November - 08:00 - 21:00
24th December - 08:00 - 17:00
25th December - Closed
26th December - 10:00 - 18:00
27th December - 08:00 - 20:00
28th December - 08:00 - 20:00
29th December - 08:00 - 20:00
30th December - 08:00 - 20:00
31st December - 08:00 - 17:00
1st January - 10:00 - 17:00
2nd January - 08:00 - 20:00

Help

Check out our FAQs to see if we have already answered your question.

Post

Use the address below to send your letter free of charge.

FREEPOST RI CUSTOMER SERVICE LETTERS

European Commission Online Dispute Resolution

Visit the ODR Website

Email

We normally respond to emails within 24 hours