• What are my delivery and collection options?
• Where is my order?
• Can I add additional delivery instructions to my order?
• Can I change my delivery address?
• Can I redirect my parcel after it has been despatched?
• What confirmation emails will I receive?
• What happens if I don’t collect an order delivered to a store?
• Do I have to pay import duties or taxes for orders outside the UK?
• What should I do if my order isn’t delivered?
• What should I do if my order shows as delivered but I haven't received it?
• Can I send a gift to a friend?
• Are there any addresses you don’t deliver to?
• What is Unlimited Delivery?
• How do I cancel my unlimited delivery pass subscription?
• Why has my order been sent back to River Island?
• Why have some items been removed from my order?
• How do I get my order delivered to an Inpost Locker or Shop?
• Are InPost lockers open 24/7?
• How do I track my parcel?
• How will I know when my parcel is ready to collect?
• How do I get my parcel out of the locker?
• Can my parcel be collected by a friend or family member?