My River Island

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What confirmation emails will I receive?

Order Confirmation

We will send you an order confirmation email once your order has been successfully placed. This email can take up to 24 hours to arrive in your inbox and will confirm what items you purchased, the quantity and how much you will be charged.

Despatch Confirmation

We will send you an email once your order has been despatched confirming what items are in your order, the expected delivery date and your delivery type eg. Standard or Express.

It’s Arrived email (Store delivery)

If you order is being delivered to a River Island store or even a local convenience store, we will send you an email confirming that the order has arrived and is ready to collect. Please do not try to collect your order if you have not received this email as it is not yet in store.

Reminder Email (Store delivery)

If you do not collect your order from store within 7 days we will send you an email to remind you your order is ready for collection. If you do not collect your order within 14 days of receiving your ‘It’s Arrived’ email, we will return your order to our Distribution Centre for a full refund, including any delivery charge.

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