Why can’t I sign into my account?

If you are having issues logging into your account, there's a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If your issue isn't password-related, here are a few things you may want to check:

  • Make sure that the 'Block all cookies' function is disabled in your browser's settings
  • Check that Javascript is enabled in your browser's settings.
  • Make sure that you don't have any content blockers installed.

If, after this, you still can't sign in contact us and one our Customer Services Team can help you further. Please try and provide as much detail as you can about the issue, including screen shots of any error message you receive and what you've done so far to try to resolve the issue at hand.

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