Product recall
Pink Floral Heat-seal Droplet Bucket Handbag
Product Number. 927917
Product numbers can be found printed on the care label inside the bag.
Product indicated below was sold through our online and high street retail outlets
Sold from: 18th June 2025
Failed Component: Lead within metal chain handle
As part of our ongoing commitment to product quality and customer safety, we have decided to recall this item after our due diligence testing identified higher than permitted levels of lead in the handle. While these areas are limited in size, they are considered accessible during use and therefore do not meet our strict safety standards. Please stop using the product that is subject to this recall notice and arrange to return the item as detailed below. We consider the risk of harm to be low, however lead is toxic and can cause adverse health issues only when mouthed for prolonged periods or ingested, however your safety is our highest priority therefore we are recalling this style immediately as a precautionary measure.
What should you do?
Please stop using this handbag immediately and keep it away until it can be returned.
Returning your item
We sincerely apologise for any inconvenience caused and will, of course, offer you a full refund.
For both instore and online purchases, please return the whole product to
Returns address: River Island Customer Service Parcels
Freepost
River Island, Parcels
MK17 8EW
Email: customer.services@river-island.com | Phone: tel:+44 (0) 3445766444
More information about returns: https://www.riverisland.fr/how-can-we-help/returns
Website: Riverisland.fr | Phone: tel: +33 (0) 170 77 82 14
More information about returns: https://www.riverisland.se/how-can-we-help/returns
Website: Riverisland.se | Phone: tel: +46 (0) 85 66 19 441
More information about returns: https://www.riverisland.de/how-can-we-help/returns
Website: www.riverisland.de | Contact us
More information about returns: https://au.riverisland.com/how-can-we-help/returns
Website: au.riverisland.com | Contact us
More information about returns: https://us.riverisland.com/how-can-we-help/returns
Website: us.riverisland.com | Contact us
More information about returns: https://eu.riverisland.com/how-can-we-help/returns
Website: eu.riverisland.com | Contact us
More information about returns: https://www.riverisland.ie/how-can-we-help/returns
Website: Riverisland.ie | Phone: tel: +44 (0) 344 576 6444
We thank you for your co-operation and apologise for any inconvenience.
Voor meer informatie over retourneringen: https://www.riverisland.nl/how-can-we-help/returns
Website: Riverisland.nl | Telefoonnr: +31 (0) 20 70 38 333
Bedankt voor je medewerking en verontschuldigingen voor het ongemak.
Product recall
Pink Floral Heat-seal Droplet Bucket Handbag
Product Number. 927917
Product numbers can be found printed on the care label inside the bag.
Product indicated below was sold through our online and high street retail outlets
Sold from: 18th June 2025
Failed Component: Lead within metal chain handle
As part of our ongoing commitment to product quality and customer safety, we have decided to recall this item after our due diligence testing identified higher than permitted levels of lead in the handle. While these areas are limited in size, they are considered accessible during use and therefore do not meet our strict safety standards. Please stop using the product that is subject to this recall notice and arrange to return the item as detailed below. We consider the risk of harm to be low, however lead is toxic and can cause adverse health issues only when mouthed for prolonged periods or ingested, however your safety is our highest priority therefore we are recalling this style immediately as a precautionary measure.
What should you do?
Please stop using this handbag immediately and keep it away until it can be returned.
Returning your item
We sincerely apologise for any inconvenience caused and will, of course, offer you a full refund.
For both instore and online purchases, please return the whole product to
Returns address: River Island Customer Service Parcels
Freepost
River Island, Parcels
MK17 8EW
Email: customer.services@river-island.com | Phone: tel:+44 (0) 3445766444
More information about returns: https://www.riverisland.fr/how-can-we-help/returns
Website: Riverisland.fr | Phone: tel: +33 (0) 170 77 82 14
More information about returns: https://www.riverisland.se/how-can-we-help/returns
Website: Riverisland.se | Phone: tel: +46 (0) 85 66 19 441
More information about returns: https://www.riverisland.de/how-can-we-help/returns
Website: www.riverisland.de | Contact us
More information about returns: https://au.riverisland.com/how-can-we-help/returns
Website: au.riverisland.com | Contact us
More information about returns: https://us.riverisland.com/how-can-we-help/returns
Website: us.riverisland.com | Contact us
More information about returns: https://eu.riverisland.com/how-can-we-help/returns
Website: eu.riverisland.com | Contact us
More information about returns: https://www.riverisland.ie/how-can-we-help/returns
Website: Riverisland.ie | Phone: tel: +44 (0) 344 576 6444
Voor meer informatie over retourneringen: https://www.riverisland.nl/how-can-we-help/returns
Website: Riverisland.nl | Telefoonnr: +31 (0) 20 70 38 333
Bedankt voor je medewerking en verontschuldigingen voor het ongemak.