Contact Us

By email

Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you. If you are not able to use the form for any reason, you can also email us on customer.services@river-island.com. When contacting us, please give us as much information about your query as possible.

To find out whether your local River Island store has a particular product in stock you will need to call us on the number below (for UK and Irish stores only).

For career enquiries please click on the careers link at the bottom of this page

* we'll need this info to reply to your query

    By phone

    Contact Customer Services

    (UK & Ireland only)
    Monday to Sunday 8am - 8pm
    +44 (0) 844 576 6444

    Calls are charged at 5p per minute from a BT Landline. Calls from other networks may vary and from mobiles and outside the UK may cost considerably more. Calls may be recorded for quality and training purposes.

    Please note Customer Services are unable to take orders by phone.

    By post

    Customer Service Dept.
    River Island
    Chelsea House
    Westgate
    London, W5 1DR