My River Island

Info & help

Follow us

When will I receive my refund?

Orders returned to our Distribution Centre will be processed within 12 days of receipt. You will be sent a refund confirmation email once your parcel is processed at our Distribution Centre.

How will I receive my refund?

Distribution Centre Returns:

You will receive a refund via the original payment method:

Credit/debit card - We will refund you directly onto the card used to make the purchase
Cash - Your refund will be sent as a cheque
Gift card - We will send you a gift card to the e-mail address you used to place your order
PayPal - Orders paid for via PayPal are refunded back to your PayPal account, or the card linked to your PayPal account.

Store Returns:

You will receive a refund via the original payment method:

Card refunds in store will be processed instantly; however, most banks will take a few days to clear the funds into your account.

Orders paid for via PayPal can be refunded back to the card linked to your PayPal account if you choose to return it to store. Please note refunds via this method can take up to 3-5 working days.

Contact us:

If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

Can't find what you're looking for?

Contact Us