My River Island

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Where do I enter my promotion code?

You can enter promotion codes in the following locations:

Mobile site

Promotion codes can be added during checkout by entering your code into the promo code box.

[A31) - Mob1]

App

Promotion codes can be added once your item has been added to your bag, on the ‘My Shopping Bag’ page just above the ‘Proceed to Checkout’ bar

[A31) - App1]

Desktop/Laptop

Promotion codes can be added during checkout by entering your code into the promo code box.

[A31) – Desk1] (Highlighted)

Alternatively you can enter your code in the box shown below on most of the checkout screens.

[A31) - Desk3] (Highlighted)

Contact us:

If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

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