My River Island

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How do I exchange an item?

Currently we are only able to offer exchanges on online orders at River Island stores in the following countries:

  • United Kingdom (excluding our Jersey and Isle of Man stores)
  • The Netherlands
  • Belgium
  • Sweden

Please bring your despatch note as proof of purchase.

If you are unable to exchange your item in a local store, please follow the instructions on your despatch note to return your unwanted items back to us for a refund.

For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear. Mattresses, mattress toppers, divans, duvets and pillows can only be returned if the original packaging is still sealed, unless faulty. Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken. Self-assembly furniture cannot be returned if assembly is part or fully completed.

Visit our Returns page to see all of the available returns options for you.

Please click here for your rights under the Consumer Contract Legislation

Update: RI sluit binnenkort zijn winkels in NL.
Het goede nieuws? Je kan je favoriete looks blijven shoppen op
Update: RI will soon close its Belgian stores
But it’s not goodbye, you can continue to shop the latest trends online

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