My Account & RI Members Club
How do I create an account?
You can create a River Island account using your email address and a password, or by signing in with Apple or Google.
Try to use the same sign-in method each time you shop with us. Different sign-in methods can create separate accounts, particularly if your Apple or Google account uses a different email address from your usual River Island account.
Orders and account benefits are linked to the account you used when shopping. This means things such as Unlimited Delivery, personalised offers and Members Club benefits may not appear if you sign in using a different account.
You can also check out as a guest, but your order won’t be added to an existing River Island account and account-based benefits may not apply.
I can’t sign in or need to change my password
If you’ve forgotten your password
If you normally sign in using your email address and password, select Forgotten password on the sign-in page. Enter your email address and we’ll send you a link to create a new password.
If the email doesn’t arrive, check your junk or spam folder.
If you normally sign in with Apple or Google, continue using that sign-in method instead. You won’t need a River Island password.
If you’re signed in and want to change your password
- Go to ‘Login Details’
- Enter your current password and your new password
- Select ‘Update Password’
If you still can’t sign in
Check that you’re using the same sign-in method you normally use. Apple or Google may also use a different email address from your email-and-password account.
If you still can’t access your account, contact our Customer Services team and include any error message or screenshot.
Do I need an account for an order placed in store?
If a member of our store team places an order for you, we’ll ask for a valid email address so we can create the order and send you updates.
You do not need to set up or sign in to a River Island account yourself as part of this process. However, the order will be linked to the email address you give us, so make sure it’s one you can access.
Can I track an order placed in store?
Orders placed for you by a member of our store team can’t currently be tracked online.
We’ll email you when your order has been dispatched. If you’ve chosen collection from a River Island store, we’ll also send you a Ready to collect email when your order is available. Please wait for this email before visiting the store.
How do I return an order placed in store?
Orders placed for you in store must be returned to a River Island store. They can’t be returned using our online returns service or sent back to our warehouse. Bring the items and your receipt or despatch confirmation with you
How do I stop marketing emails?
The quickest way to stop marketing emails is to use the unsubscribe link at the bottom of any marketing email.
If you have a River Island account, you can also manage your email choices in Newsletter preferences in My Account.
If you have problems unsubscribing, contact our Customer Services team.
How do I report a scam or fake River Island website, email or social account?
Check if it’s really River Island
Make sure you’re using an official River Island website:
- riverisland.com
- riverisland.com/ie
- riverisland.com/us
If a website address looks unusual, contains unexpected spelling or asks for information you wouldn’t normally provide, don’t enter any personal or payment details.
For emails, check the sender’s address carefully. Genuine River Island emails come from addresses ending:
- @river-island.com
- @service.riverisland.com
- @mailer.riverisland.com
- @tracking.riverisland.com
Be cautious if an email, message or social account asks you unexpectedly for payment, passwords or banking details.
Report it to us
If you find a website, email or social account pretending to be River Island, contact our Customer Services team. Include the website address, sender email address or social account name, and a screenshot where possible, so we can investigate.
If you’ve already shared information or made a payment
If you’ve shared payment details or made a payment, contact your bank or payment provider as soon as possible.
If you’ve shared a password or login details, change the password for the affected account and any other accounts where you use the same password.
You may also want to report the incident to the relevant fraud-reporting authority.
Can I reserve an item?
If an item is showing as available, contact the store directly to ask if they can reserve it for you. Reservations are subject to availability and, if agreed, the store can hold the item until the end of the day.
Our Customer Services team can’t reserve stock on a store’s behalf, and we’re unable to transfer items between stores or arrange for stock from another store to be sent to you.