You can pay using the following payment methods:

1. Mastercard and Visa credit cards;
2. Maestro, Visa, Solo, Electron and Mastercard debit cards;
3. PayPal;
4. River Island gift cards;
5. Klarna;
6. Clearpay;
7. GiroPay in Germany;
8. One4All cards

Some international markets may also show local payment methods at checkout.

If you paid by credit/debit card 

When you place an order, your bank may temporarily reserve the order amount. This may appear as a pending transaction in your bank account.

When we despatch your items, we’ll send you a despatch confirmation email showing what is being sent. We only take payment for the items we despatch.

If your bank is still showing the full order amount as pending, it should update automatically once the final payment has been taken. This can take up to 5 working days.

If the pending amount is still showing incorrectly after 5 working days, contact your bank as they’ll be best placed to investigate it.

If you paid by gift card 

Gift card payments work differently because the balance is taken when you place your order. If we cancel your order or any items from it, we’ll return the cancelled amount on a new digital gift card and send it to the email address used to place your order.

If your payment is declined, your order won’t have been completed.

Before trying again, check that:

1. your payment details are correct;  
2. your billing address matches the address registered to your card;  
3. you have enough available funds or credit; 
4. your banking app isn’t waiting for you to approve the payment; and  
5. you’re using a payment method we accept.

Once you’ve checked these, try making the payment again.

Can you see a pending payment? 

A failed payment may still temporarily appear as pending in your bank account. This doesn’t mean we’ve taken the money.

Your bank should automatically release the pending amount within 5 working days. If it’s still showing after 5 working days, contact your bank directly, as they’ll be best placed to investigate or release it.

Paying with Klarna or Clearpay? 

Klarna and Clearpay decide whether to approve your payment. We can’t see why a payment has been declined or change their decision, so you’ll need to contact them directly or try another payment method.

Still can’t complete your order? 

If one payment method is being declined, contact your bank or payment provider first.

If you’ve tried different payment methods and are still unable to complete checkout, contact our Customer Services team so we can check whether there’s a technical problem.

River Island gift cards can be used online and in store in the UK, the Republic of Ireland and the Isle of Man.

River Island cannot replace the card or reimburse the remaining balance if it is lost, stolen or damaged.

Klarna Pay in 3 lets you split the cost of your order into three equal payments.

If Klarna is available to you, you can choose it at checkout. Klarna decides whether Pay in 3 is available and manages your payment schedule and Klarna account.

If you cancel an order or return something, we’ll let Klarna know once the cancellation or return has been processed. Klarna will then update your payment schedule and refund any payments already collected where applicable.

For questions about eligibility, payment dates, missed payments or your Klarna account, contact Klarna directly.

Clearpay lets you split the cost of your order into four instalments, usually paid every two weeks.

If Clearpay is available to you, you can choose it at checkout. Clearpay decides whether the payment option is available and manages your payment schedule and Clearpay account.

If you return something, the standard River Island returns process applies. Once we’ve processed your refund, we’ll send the refund information to Clearpay. Clearpay will then update any remaining payments and refund any amount already paid, where applicable.

For questions about eligibility, payment dates, missed payments or your Clearpay account, contact Clearpay directly.

One4All applies an online order limit to anonymous prepaid cards. The current limit is £40 per order.

If your order is over £40, you’ll need to use a different payment method. For questions about your One4All card or its limits, contact One4All using the number on the back of your card.

If you can see two amounts for the same River Island order, check whether one is still showing as pending. This may be the payment authorisation requested when you placed your order, alongside the final payment taken when your items were despatched.

A pending amount should update or disappear automatically once the final payment has been taken. This can take up to 5 working days.

If the pending amount is still showing after 5 working days, contact your bank as they’ll be best placed to investigate it.

If both payments have completed, contact our Customer Services team with your order number and details so we can check what’s happened.