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Cookies Policy

Last updated: 2021

Use of Cookies and similar technologies on River Island’s website

Purpose of this notice

With this notice, we aim to provide you with useful information on the categories and type of cookies and similar technology that we use on our website, the purpose for which they are used by us and the duration of any cookies that you wish to set so that you can make an informed choice on the type of online shopping experience you want to have on River Island.

What are cookies?

Unfortunately, these “cookies” are not of the chocolate chip variety!

The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Cookies and other tags collect information and data about you and your shopping experience on our website. If you consent to non-essential cookies, we may use the information collected by them to help improve your experience on our site, by enabling us to remember your preferences and remembering you when you log in to our site.

What cookies are used on River Island?

Here's a list of all the cookies we use, organised by categories. Essential Cookies operate automatically to ensure basic web navigation. You may not opt-out from Essential Cookies. If you choose to have Analytics and/or Marketing Cookies on your device, these will enhance your experience on our site by personalising the content that you view and presenting you with relevant offers. Once you have opted-in to Analytics and/or Marketing Cookies you will always have the choice to opt-out at any time by clicking here. Once you have opted-out, the Analytics or Marketing Cookies will stop operating and we will no longer be able to collect information about you through these cookies. Please note the cookies will persist on your device until you adjust your device settings.

Essential cookies - These cookies enable you navigation and shopping on our website. Without these cookies, you would be unable to add products to your basket, sign in to your account, zoom in a product or complete purchases on our site.

Below you will find the list of all Essential Cookies used on our website with a brief explanation of their purpose and duration.

Name Purpose Expiration
JSESSIONID Tracks logged in users Session Cookie
cookieNotification Records that the user has viewed the cookies banner 1 year
plpqv Allows users to interact with the live chat tool across pages Session Cookie
uprops Holds information about session history such as order history, newsletter status, user ID and language 6 months
basketsummary Contains users age, newsletter status, total orders count, gender, tenure, User ID, language 6 months
globalEAccepted Summary of users basket containing product quantity and total 1 year
tcpl-ri-wl-sync Has user accepted the localisation welcome message Session Cookie (deleted after sync)
tcpl-ri-wl Whether we need to sync the wishlist Session Cookie
.ASPXAUTH Authentication cookie Session Cookie Authorization Code Expire TimeSpan = 10 mins
Access Token Expire TimeSpan = 2 hours
basketmigration Basket migration cookie Session Cookie
chkver Checkout cookie Session Cookie
cookieNotification Privacy cookie - cookie banner 1 year
ge-crt-tkn Global-E Cookie Session Cookie
GlobalE_Data Global-E Cookie Session Cookie
intl_country Internationalisation cookie - Stores the country Session Cookie
intl_currency Internationalisation cookie - Stores the correct currency based on the country accessing the site 1 year
intl_site Internationalisation cookie 1 year
intl_x Internationalisation cookie 1 year
IsAuthenticated Authentication cookie - Checks if the user is authenticated as a boolean Session Cookie
pyfailureCount Payment Failure cookie 1 day
ricookie Privacy cookie - Stores the privacy level of the user 1 year
searchpreview Search rules preview cookie 6 months
tcpl_recg_email User Recognition cookie 6 months
tcpl_recg_usr User Recognition cookie 6 months
tcpl_user Soft login cookie 6 months
tcpl_sessId Session cookie - Unique ID per session Session Cookie
tmp_sgn_email Registering email cookie Session Cookie
screenType Session Cookie
__RequestVerificationToken Session Cookie
tdt 1 hour
RecentlyViewed Holds information about recently viewed products Session Cookie
csrf_protection Mitigates against cyber incidents Session Cookie
user_country Student Discount Session Cookie
user_country_message Student Discount Session Cookie
_sbid_is_student Student Discount 7 days
_sp_ses.022b Student Discount 30 mins
_sp_id.022b Student Discount 2 years
translations_stored_with_app_version Student Discount Persists until 31/12/9999
translations_stored_with_user_locale Student Discount Persists until 31/12/9999
_connect_session Student Discount Session Cookie
sp Student Discount 1 year
QueueITAccepted-SDFrts345E-V3_row Student Discount 20 mins
Queue-it-e68b50fa-fbfe-4366-9ecc-1695eed6251e Student Discount 1 hour
NID Google reCAPTCHA 6 months
ANID Google reCAPTCHA 47 days

Analytics cookies - We use Google Analytics and other cookies to monitor the performance of the site and understand how the website is used by our customers. For example, we track and analyse what links people click on and what products are being viewed and you may disable Google Analytics cookies at any time by downloading a browser add-on within GA.

Name Purpose Retention
_ga Website analytics - Users Client ID 2 years
_gcl_au Website analytics 3 months
_gid Website analytics Session Cookie
crl8.fpcuid User tracking for user generated content 1 year
_uetsid Bing 1 day
_uetvid Bing 15 days
kk_leadtag Kelkoo 1 year
_pinterest_ct_ua pinterest 1 year
_pin_unauth pinterest 1 year
ISTTrack Intelligent Reach 1 year
_cs_id Contentsquare 13 months
_cs_s Contentsquare 30 minutes
_cs_vars Contentsquare Session Cookie
_cs_ex Contentsquare 30 days
_cs_c Contentsquare 13 months
_cs_optout Contentsquare 13 months
_cs_mk Contentsquare 30 minutes
bwai Beacon Persists

Marketing cookies - These cookies can be used to:

1) monitor the performance of our marketing campaigns across the web (they allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on);

2) monitor our affiliate marketing campaign. Our affiliate partner, Rakuten Advertising, uses cookies to anonymously record that a user has clicked on a Rakuten Advertising link, referring the user to our website. This information is collected in order to enable us to pay a commission to Rakuten Advertising and its affiliates for any sales they may drive on our site;

3) allow you to share content from our website with your friends on social networks;

4) to monitor the performance of our email campaigns.

Name Purpose Retention
tr Used by Facebook to match pixel events with Facebook users when the Facebook cookie is not present on the browser that fires the pixel Session Cookie
IDE These cookies are set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to the user across the website 1 Year
MUID These cookies are used by Microsoft advertising to anonymously identify user 1 Year
MUIDB These cookies are used by Microsoft advertising to anonymously identify user 1 Year
__exponea_etc__ Customer's Bloomreach generated cookie 3 Years
__exponea_time2__ Timestamp offset between browser and server time 60 minutes
fr Facebook advertising cookie 3 months
rmStore Rakuten Storage 1 month
rmuid Rakuten User Id 3 months
_qsst_s A/B Testing Session Cookie
_qst_s A/B Testing 1 year
_qubitTracker A/B Testing/ Qubit User ID 1 year
qb_permanent Qubit permanent data storage 1 year
qb_session Qubit session storage Session Cookie
x_qtag_1311086 This cookie is set by Qubit to enable tests to run on the site 2 years
tcpl_dids Personalisation cookie - internal RI Cookie Session Cookie
tcpl_s Personalisation cookie Session Cookie
xnpe_9838095a-338f-11e9-ae1d-0a580a200a99 Bloomreach – personalisation cookie 3 years
qb_generic Qubit 1 year
remember_user_token Dressipi – personalisation cookie 2 years
_pantheon2-dressipi_session Dressipi Session Cookie
stc[site ID] Rakuten - Stores website user ID, traffic source IDs, page view and order count on client domain 1 year
icts Rakuten 1 year
usbls GetFeedback Session Cookie

Other online identifiers

On River Island, we use certain pixels and tags from trusted third parties which do not involve the processing of your personal data. These online identifiers could be associated or combined with cookies or other personal identifiable information. We use online identifiers provided by:

Bing Ads
Dressipi
Bloomreach
Facebook
Floodlight Counter
Floodlight Sales
GetFeedback
Google Analytics
Google - Conversion Linker
Google Ads Remarketing
Intelligent Reach
Kelkoo
New Relic
Pinterest
Rakuten
TikTok

What choices do I have?

We believe that to get the best shopping experience when using our site, you should accept all cookies on your computer or tablet.

You can adjust your navigation experience preference by changing your browser settings to prevent non-essential cookies to be set on your device. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

In addition, for opting out of Analytics and Marketing Cookies, you can use the following free online opt out tools:

Digital Advertising Alliance (DAA) opt-out tool - https://optout.aboutads.info

Network Advertising Initiative (NAI) tool - https://www.networkadvertising.org/choices

Digital Advertising Alliance EU (EDAA) tool - https://www.youronlinechoices.eu

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