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Cookies Policy

Last updated: 11 February 2021

Last updated: 15 February 2021

Use of Cookies and similar technologies on River Island’s website

Purpose of this notice

With this notice, we aim to provide you with useful information on the categories and type of cookies and similar technology that we use on our website, the purpose for which they are used by us and the duration of any cookies that you wish to set so that you can make an informed choice on the type of online shopping experience you want to have on River Island.

What are cookies?

Unfortunately, these “cookies” are not of the chocolate chip variety!

The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Cookies and other tags collect information and data about you and your shopping experience on our website. If you consent to non-essential cookies, we may use the information collected by them to help improve your experience on our site, by enabling us to remember your preferences and remembering you when you log in to our site.

What cookies are used on River Island?

Here's a list of all the cookies we use, organised by categories. Essential Cookies operate automatically to ensure basic web navigation. You may not opt-out from Essential Cookies. If you choose to have Analytics and/or Marketing Cookies on your device, these will enhance your experience on our site by personalising the content that you view and presenting you with relevant offers. Once you have opted-in to Analytics and/or Marketing Cookies you will always have the choice to opt-out at any time by clicking here. Once you have opted-out, the Analytics or Marketing Cookies will stop operating and we will no longer be able to collect information about you through these cookies. Please note the cookies will persist on your device until you adjust your device settings.

Essential cookies - These cookies enable you navigation and shopping on our website. Without these cookies, you would be unable to add products to your basket, sign in to your account, zoom in a product or complete purchases on our site.

Below you will find the list of all Essential Cookies used on our website with a brief explanation of their purpose and duration.

Name Purpose Expiration
JSESSIONID Tracks logged in users Session
cookieNotification Records that the user has viewed the cookies banner 1 year
plpqv Allows users to interact with the live chat tool across pages Session
uprops Holds information about session history such as order history, newsletter status, user ID and language 6 months
basketsummary Contains users age, newsletter status, total orders count, gender, tenure, User ID, language 6 months
globalEAccepted Summary of users basket containing product quantity and total 1 year
tcpl-ri-wl-sync Has user accepted the localisation welcome message Session (deleted after sync)
tcpl-ri-wl Whether we need to sync the wishlist Session
.ASPXAUTH Authentication cookie On session close Authorization Code Expire TimeSpan = 10 minsAccess Token Expire TimeSpan = 2 hours
basketmigration Basket migration cookie On session close
chkver Checkout cookie On session close
cookieNotification Privacy cookie - cookie banner 1 year
ge-crt-tkn Global-E Cookie On session close
GlobalE_Data Global-E Cookie On session close
intl_country Internationalisation cookie - Stores the country On session close
intl_currency Internationalisation cookie - Stores the correct currency based on the country accessing the site 1 year
intl_site Internationalisation cookie 1 year
intl_x Internationalisation cookie 1 year
IsAuthenticated Authentication cookie - Checks if the user is authenticated as a boolean On session close
pyfailureCount Payment Failure cookie 1 day
ricookie Privacy cookie - Stores the privacy level of the user 1 year
searchpreview Search rules preview cookie 6 months
tcpl_recg_email User Recognition cookie 6 months
tcpl_recg_usr User Recognition cookie 6 months
tcpl_user Soft login cookie 6 months
tcpl_sessId Session cookie - Unique ID per session On session close
tmp_sgn_email Registering email cookie On session close
screenType Session Cookie
__RequestVerificationToken Session Cookie
tdt 1 hour
RecentlyViewed Holds information about recently viewed products Session Cookie
csrf_protection Mitigates against cyber incidents Session Cookie
user_country Student Discount Session Cookie
user_country_message Student Discount Session Cookie
_sbid_is_student Student Discount 7 days
_sp_ses.022b Student Discount 30 mins
_sp_id.022b Student Discount 2 years
translations_stored_with_app_version Student Discount Persists until 31/12/9999
translations_stored_with_user_locale Student Discount Persists until 31/12/9999
_connect_session Student Discount Session Cookie
sp Student Discount 1 year
QueueITAccepted-SDFrts345E-V3_row Student Discount 20 mins
Queue-it-e68b50fa-fbfe-4366-9ecc-1695eed6251e Student Discount 1 hour

Analytics cookies - We use Google Analytics and other cookies to monitor the performance of the site and understand how the website is used by our customers. For example, we track and analyse what links people click on and what products are being viewed and you may disable Google Analytics cookies at any time by downloading a browser add-on within GA.

Name Purpose Retention
_ga Website analytics - Users Client ID 2 years
_gcl_au Website analytics 3 months
_gid Website analytics Session
crl8.fpcuid User tracking for user generated content 1 year
_uetsid Bing 1 day
_uetvid Bing 15 days
kk_leadtag Kelkoo 1 year
_pinterest_ct_ua pinterest 1 year
_pin_unauth pinterest 1 year
ISTTrack Intelligent Reach 1 year

Marketing cookies - These cookies can be used to:

1) monitor the performance of our marketing campaigns across the web (they allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on);

2) monitor our affiliate marketing campaign. Our affiliate partner, Rakuten Advertising, uses cookies to anonymously record that a user has clicked on a Rakuten Advertising link, referring the user to our website. This information is collected in order to enable us to pay a commission to Rakuten Advertising and its affiliates for any sales they may drive on our site;

3) allow you to share content from our website with your friends on social networks;

4) to monitor the performance of our email campaigns.

Name Purpose Retention
tr Used by Facebook to match pixel events with Facebook users when the Facebook cookie is not present on the browser that fires the pixel Session
IDE These cookies are set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to the user across the website 1 Year
MUID These cookies are used by Microsoft advertising to anonymously identify user 1 Year
MUIDB These cookies are used by Microsoft advertising to anonymously identify user 1 Year
__exponea_etc__ Customer's Exponea generated cookie 3 Years
__exponea_time2__ Timestamp offset between browser and server time 60 minutes
fr Facebook advertising cookie 3 months
rmStore Rakuten Storage 1 month
rmuid Rakuten User Id 3 months
_qsst_s A/B Testing Session
_qst_s A/B Testing 1 year
_qubitTracker A/B Testing/ Qubit User ID 1 year
qb_permanent Qubit permanent data storage 1 year
qb_session Qubit session storage Session
x_qtag_1311086 This cookie is set by Qubit to enable tests to run on the site 2 years
tcpl_dids Personalisation cookie - internal RI Cookie Session
tcpl_s Personalisation cookie Session
xnpe_9838095a-338f-11e9-ae1d-0a580a200a99 Exponea – personalisation cookie 3 years
qb_generic Qubit 1 year
remember_user_token Dressipi – personalisation cookie 2 years
_scid Snap Chat cookie 13 months
_pantheon2-dressipi_session Dressipi Session Cookie
stc[site ID] Rakuten - Stores website user ID, traffic source IDs, page view and order count on client domain 1 year
icts Rakuten 1 year
X-AB Snap Chat 1 day
sc_at Snap Chat 11 months

Other online identifiers

On River Island, we use certain pixels and tags from trusted third parties which do not involve the processing of your personal data. These online identifiers could be associated or combined with cookies or other personal identifiable information. We use online identifiers provided by:

Bing Ads
Decibel
Dressipi
Exponea
Facebook
Floodlight Counter
Floodlight Sales
Google Analytics
Google - Conversion Linker
Google Ads Remarketing
Intelligent Reach
Kelkoo
New Relic
Pinterest
Rakuten
Snap
Syte
TikTok

What choices do I have?

We believe that to get the best shopping experience when using our site, you should accept all cookies on your computer or tablet.

You can adjust your navigation experience preference by changing your browser settings to prevent non-essential cookies to be set on your device. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

In addition, for opting out of Analytics and Marketing Cookies, you can use the following free online opt out tools:

Digital Advertising Alliance (DAA) opt-out tool - https://optout.aboutads.info

Network Advertising Initiative (NAI) tool - https://www.networkadvertising.org/choices

Digital Advertising Alliance EU (EDAA) tool - https://www.youronlinechoices.eu

Cookies Policy

“Cookies” on riverIsland.com
To comply with recent legislation, we’d like to give you more information about how we use “cookies” on RiverIsland.com, our mobile apps and mobile website. We take your privacy very seriously and are a registered data controller under the Data Protection Act 1998. If you would like more details, please read our full Privacy Notice.

What are cookies?

Unfortunately these “cookies” are not of the chocolate chip variety! The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Please be assured that cookies don't harm your computer and our cookies do not contain any personally identifying information, such as credit card details. We use the encrypted information collected by them to help improve your experience of our site, by enabling us to store items in your shopping basket between visits, remembering your preferences and remembering you when you log into our site and helping us to identify and resolve errors.
To ensure you get the best online shopping experience when using our site, we’d encourage you to accept all cookies from RiverIsland.com and our carefully selected partners on your computer, tablet or mobile phone. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you disable all cookies on your browser, you will not be able to purchase items on our site (you will still be able to browse the site).

Our cookies

Our cookies don't store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site.
Here's a list of all the cookies we use, and what we use them for.

Essential cookies – These cookies enable you to shop at RiverIsland.com . Without these cookies, you would be unable to add products to your basket, sign in to your account, change product image size and complete purchases on the site. If you would prefer not to accept these cookies, you can change your browser settings to do this.

General Site
ARRA
ricookie
.ASPXAUTH
IsAuthenticated
RecentlyViewed
__UserDateCookie
basketsummary
tcpl_user
ri_dn_ts
tcpl_lst_vst
tcpl_recg_email
tcpl_recg_usr
s_cc
s_sq
ASP.NET_SessionId
intl_country
intl_currency
dropDownValue

Analytics cookies – We use Adobe Analytics and Google Analytics to track your use of the website. These cookies are used to monitor the performance of the site by using anonymised data (i.e. not traceable to any particular person) of how our site is used: what links people click on, what products are being viewed and bought, etc. For more information about their privacy policy and cookies set, please visit GA privacy policy or Adobe privacy policy. Click on the following links to opt out of tracking within GA or Adobe Analytics.

riverisland.122.207.net

analytics.js

Insight cookies – In order to provide better content and service, this site uses the Decibel Insight web analytics service. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. We may share information about you with Decibel Insight. This data will not be used for any reason other than to perform services for us. By continuing to use this site you consent to our sharing your information with Decibel Insight. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy. You can opt out of Decibel Insight tracking by visiting their website.

da_sid
da_lid

Tracking cookies – These cookies are used to monitor the performance of our marketing campaigns across the web. Again, the data is anonymised and allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on.

mookie1.com - various cookies against this domain
adnxs.com - various cookies against this domain

Affiliate cookies - Our affiliate partner, Rakuten Linkshare uses cookies to anonymously record that a user has clicked on a Linkshare link, referring the user to the River Island site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on our site. Linkshare cookies remain active for a period of 30 days.

linksynergy.com - various cookies against this domain

Social cookies – These cookies are set by the social networks (Facebook, Twitter, Google+, YouTube, etc) and allow you to share content from RiverIsland.com with your friends on social networks. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. In addition we enable you to share content from our site. The cookies to enable this are listed below. By disabling social cookies you will not be able to share content from our site.

twitter.com - various cookies against this domain
facebook.com - various cookies against this domain
google.com - various cookies against this domain
pinterest.com - various cookies against this domain

Email cookies - these cookies are dropped onto your web browser by our email provider to monitor the performance of our email campaigns. These cookies contain no personal information, and are solely for the purpose of displaying the most relevant River Island product & offers to you.

Targeting or advertising cookies – these cookies are used to deliver tailored advertising that is relevant to you and your interests. They are usually placed by advertising networks with our permission. For example, Rakuten Advertising is one of the companies we use for marketing purposes. We have included a link to Rakuten’s privacy policy, which describes how they handle your data and how you can opt out or withdraw your consent:

Rakuten Advertising: https://rakutenadvertising.com/legal-notices/website-privacy-policy/

You can choose to turn off cookies (not recommended) either selectively or all cookies as supported on your browser, however it may impact your browsing experience of this and other sites, see www.allaboutcookies.org for further information.

You may delete or block cookies by visiting your web browser preferences. For opting out of marketing cookies, use below free online opt out tools by visiting their links.

Digital Advertising Alliance (DAA) opt-out tool – https://optout.aboutads.info

Network Advertising Initiative (NAI) tool – https://www.networkadvertising.org/choices/

For those in Europe, Digital Advertising Alliance EU (EDAA) tool – https://www.youronlinechoices.eu/

Cookies on the iPad/iPhone apps
The cookies we use on our iPhone and iPad apps are classified as essential cookies: they remember items that you have added to your basket and that you have logged in so you can complete your order. The cookies on the apps are different to cookies on a computer browser in that they are entirely contained within the app and are automatically deleted as soon as you close the app. They are completely secure and won’t harm your iPad or iPhone, and are essential to using the apps to browse and purchase from River Island. There isn’t a way to disable cookies on the apps; unfortunately the only way to not accept these cookies is to delete the apps from your Apple devices.

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