Cookies Policy
“Cookies” on riverIsland.com
To comply with recent legislation, we’d like to give you more information about how we use “cookies” on RiverIsland.com, our mobile apps and mobile website. We take your privacy very seriously and are a registered data controller under the Data Protection Act 1998. If you would like more details, please read our full Privacy Notice.
What are cookies?
Unfortunately these “cookies” are not of the chocolate chip variety! The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Please be assured that cookies don't harm your computer and our cookies do not contain any personally identifying information, such as credit card details. We use the encrypted information collected by them to help improve your experience of our site, by enabling us to store items in your shopping basket between visits, remembering your preferences and remembering you when you log into our site and helping us to identify and resolve errors.
To ensure you get the best online shopping experience when using our site, we’d encourage you to accept all cookies from RiverIsland.com and our carefully selected partners on your computer, tablet or mobile phone. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you disable all cookies on your browser, you will not be able to purchase items on our site (you will still be able to browse the site).
Our cookies
Our cookies don't store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site.
Here's a list of all the cookies we use, and what we use them for.
Essential cookies – These cookies enable you to shop at RiverIsland.com . Without these cookies, you would be unable to add products to your basket, sign in to your account, change product image size and complete purchases on the site. If you would prefer not to accept these cookies, you can change your browser settings to do this.
General Site
ARRA
ricookie
.ASPXAUTH
IsAuthenticated
RecentlyViewed
__UserDateCookie
basketsummary
tcpl_user
ri_dn_ts
tcpl_lst_vst
tcpl_recg_email
tcpl_recg_usr
s_cc
s_sq
ASP.NET_SessionId
intl_country
intl_currency
dropDownValue
Analytics cookies – We use Adobe Analytics and Google Analytics to track your use of the website. These cookies are used to monitor the performance of the site by using anonymised data (i.e. not traceable to any particular person) of how our site is used: what links people click on, what products are being viewed and bought, etc. For more information about their privacy policy and cookies set, please visit GA privacy policy or Adobe privacy policy. Click on the following links to opt out of tracking within GA or Adobe Analytics.
riverisland.122.207.net
analytics.js
Insight cookies – In order to provide better content and service, this site uses the Decibel Insight web analytics service. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. We may share information about you with Decibel Insight. This data will not be used for any reason other than to perform services for us. By continuing to use this site you consent to our sharing your information with Decibel Insight. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy. You can opt out of Decibel Insight tracking by visiting their website.
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Tracking cookies – These cookies are used to monitor the performance of our marketing campaigns across the web. Again, the data is anonymised and allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on.
mookie1.com - various cookies against this domain
adnxs.com - various cookies against this domain
Affiliate cookies - Our affiliate partner, Rakuten Linkshare uses cookies to anonymously record that a user has clicked on a Linkshare link, referring the user to the River Island site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on our site. Linkshare cookies remain active for a period of 30 days.
linksynergy.com - various cookies against this domain
Social cookies – These cookies are set by the social networks (Facebook, Twitter, Google+, YouTube, etc) and allow you to share content from RiverIsland.com with your friends on social networks. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. In addition we enable you to share content from our site. The cookies to enable this are listed below. By disabling social cookies you will not be able to share content from our site.
twitter.com - various cookies against this domain
facebook.com - various cookies against this domain
google.com - various cookies against this domain
pinterest.com - various cookies against this domain
Email cookies - these cookies are dropped onto your web browser by our email provider to monitor the performance of our email campaigns. These cookies contain no personal information, and are solely for the purpose of displaying the most relevant River Island product & offers to you.
Targeting or advertising cookies – these cookies are used to deliver tailored advertising that is relevant to you and your interests. They are usually placed by advertising networks with our permission. For example, Rakuten Advertising is one of the companies we use for marketing purposes. We have included a link to Rakuten’s privacy policy, which describes how they handle your data and how you can opt out or withdraw your consent:
Rakuten Advertising: https://rakutenadvertising.com/legal-notices/website-privacy-policy/
Adrsp.net - this cookie allows the display of customised River Island adverts across third party websites. For details on how to opt-out, please click here.
Cookies on the iPad/iPhone apps
The cookies we use on our iPhone and iPad apps are classified as essential cookies: they remember items that you have added to your basket and that you have logged in so you can complete your order. The cookies on the apps are different to cookies on a computer browser in that they are entirely contained within the app and are automatically deleted as soon as you close the app. They are completely secure and won’t harm your iPad or iPhone, and are essential to using the apps to browse and purchase from River Island. There isn’t a way to disable cookies on the apps; unfortunately the only way to not accept these cookies is to delete the apps from your Apple devices.