Why has my card payment failed?

We do understand how frustrating it is when a payment fails, which could happen for several reasons.

Please check the following:

  • All details have been entered correctly
  • The billing address is the same as the card’s registered address
  • You have sufficient funds available
  • We accept the payment method/card type

If everything seems to be correct and it’s still not working, please try using a different web browser; Google Chrome, Mozilla Firefox, Internet Explorer for example. Please also try clearing your browser’s cookies and search history.

If none of the above works for you please contact us and we will look into this for you.

Can't find what you're looking for?

Contact Us