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THE LATEST ISLAND UPDATES

FAQs

Are all River Island stores open?

We’re closely following government guidelines to keep our colleagues and customers safe while delivering the style and service you love. In line with the latest instructions, we will be temporarily closing our stores in Wales from Friday 23rd and the Republic of Ireland from Wednesday 21st October. We will reopen as soon as we are confident that we can do so safely and responsibly. Until then, our community is always open online!

If you are unsure if your local store is open, please use our store finder where you will also see our updated hours.

What if I have a Click and Collect order at a closed store?

If you were unable to get your Click & Collect order before your selected store closed, please don’t worry, we are keeping it safe for you. We’ll let you know as soon as the we are able to welcome you back to store to pick it up. We’re so sorry that you have to wait for your style fix and want to thank you for your patience and continued support.

Do I need to wear a face covering when visiting a River Island store?

Yes, for the wellbeing of all Islanders (customers & colleagues alike) we request that you do wear a face covering when visiting our stores. Please be aware that according to the latest government advice, as of Friday 24th July it will be mandatory for all shoppers in England, along with Scotland and the Republic of Ireland, to wear a face covering to enter any retail store. We want you to know that we are doing everything we can to make your shopping experience as safe as possible and a team member may ask you to put a face covering on before you are permitted to enter.

What safety measures are in place in your stores?

All open stores have new measures in place to keep you and our teams safe. From reducing visitor numbers, to installing clearly marked distancing zones and brand-new safety equipment, we’re doing all we can to safely offer the service you love. Get more info on the new store experience here.

WELCOMING YOU BACK TO OUR STORES

Dear Friends of RI

We’re thrilled to announce that on Monday 15th June, following the latest government guidelines, we’ll begin reopening our stores

Having planted our roots on the high street over 30 years ago, this time away has been tough. But, we’ve been busy getting things in order, so that we could welcome you back as quickly and safely as possible.

With new measures in place to protect our people (that includes you!) the store experience will be different, but our passion for what we do will never change; that’s a promise. 

For those who can’t make it out to our stores, or just don’t feel comfortable doing so right now, you can continue to connect and shop with us online. 

However you wish to join in, our community is always open.

Love

River Island


When & Where?

Over 150 of our stores will be open from Monday 15th June with more to follow on Thursday 18th June. For now, all stores will have reduced opening hours, head to our store finder to see if your fave location is open and check times.

You may have to queue to enter, things are worth the wait right? Once you're inside, you’ll see clear social distancing guidelines and there will be a monitor in each store, just to keep it all running smoothly.

We’re taking safety seriously so our teams will be wearing reusable visors and disposable gloves and masks - this is essential to protect them and you.

As well as regular cleaning taking place throughout the day, there will be hand sanitiser stations set up for all to use.

We really encourage you to go contactless, but we will still accept cash. E-receipts will not be issued. We’ve also fitted screens at our tills for the protection of colleagues and customers.

All returned items will be isolated for 72 hours before going back out on the shop floor. We know some of you will have been waiting to make store returns, for anything purchased from February 18th, you’ll have 28 days to return following your store’s reopening date..

Click & Collect will not be available for now, we’ll let you know as soon as it’s back.We know trying things on is part of the fun, but our fitting rooms & Style Studios will remain closed for your safety. Our Footwear departments will be self-serve for now and seating will be 2m apart. We can’t wait to see you IRL, but if you can’t make it out to our stores, or just don’t feel comfortable doing so right now, you can continue to connect and shop with us online. However you wish to join in, our community is always open.